Class objective(s) (learning outcomes)

Learning outcomes:
The purpose of this course is to understand the theory and processes of conflict management in a variety of settings. The course will also allow participants to develop their communication and conflict skills experientially.

Topics:
• Analysis of conflicts (business and private setting)
• Personal communication and conflict management skills
• Adequate use of coping strategies
Prevention of conflicts

Prerequisites according to degree program

1.) Diplomstudien (auslaufend): Freies Wahlfach

2) Bachelorstudien: Teilnahmebestätigung, keine ECTS (Enrichment)

Teaching and learning method(s)

An interactive class based on theoretical insights. The class includes lectures, case studies, exercises, simulations, role plays and discussions.

Criteria for successful completion

Participation in class
Seminar paper on personal reflection

Availability of instructor(s) for contact by students

For organisational information (regarding attendance of the workshop) please write to: mailto:soziale.kompetenz@wu.ac.at (UZA I, sector A, 2nd floor)
For specific information as regard to content of the workshop please write to:
mailto:amanda.dunkel@wu-wien.ac.at or mailto:praschak@wu-wien.ac.at

Miscellaneous

A deposit of €20 will be levied. You find the dates to pay here: http://www.wu.ac.at/sozialekompetenz/news
If you do not pay you will lose your place on the course. The deposit will be be repaid at the end of the seminar. De-registration is possible 21 days before the seminar starts. A doctor’s certification is necessary in case of illness.

Please be punctual: if you come late you may lose your place on the course!

Team development and improving team performance is critical to the most successful corporate teams. To inform about principles of team work and to observe and analyse group behaviour will be main parts of the course. We will also focus on reflecting team exercises and the role of feedback in teams.