Syllabus

Title
4137 Corporate IT II - E-Services
Instructors
Dr. Helena Lovasz-Bukvova
Contact details
helena.lovasz-bukvova@wu.ac.at
Type
PI
Weekly hours
2
Language of instruction
Englisch
Registration
02/07/18 to 05/12/18
Registration via LPIS
Notes to the course
Subject(s) Bachelor Programs
Specialization in Business Administration Course IV - Business Information Systems
Dates
Day Date Time Room
Wednesday 05/16/18 09:00 AM - 10:00 AM D2.0.030
Wednesday 05/23/18 09:00 AM - 01:30 PM D5.1.002
Wednesday 05/30/18 09:00 AM - 01:30 PM D5.1.002
Wednesday 06/06/18 09:00 AM - 01:30 PM D5.1.002
Wednesday 06/13/18 09:00 AM - 01:30 PM D5.1.002
Wednesday 06/20/18 09:00 AM - 01:30 PM TC.3.03

On this page:

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Contents

The business potential of services have long been recognised as has been the need of different approaches to the design and management of services. Besides these established topics, the development of technology has supported the emergence of e-services and with them both new opportunities as well as the need of new understanding and skills. This course aim is to furnish an in-depth understanding of the principles and key skills needed for the design and management of e-services, together with knowledge of their practical application.

In the course, we will address the following topics:

  1. services, their characteristics and lifecycle
  2. design and management of e-services
  3. service-oriented architecture
  4. cloud computing
  5. selected trends in corporate IT

The focus of this course is on theoretical understanding as well as practical application.

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Learning outcomes

After attending this course, you will be able to understand, describe and judge key approaches to e-services.

Subject-related skills

    • know the role and characteristics of services
    • understand the character and opportunities of e-services
    • understand approaches to the design and management of e-services
    • interpret service oriented architecture
    • design web services relying on XML structures
    • understand the role of cloud computing in e-service development
    • interpret and evaluate the technologies of the semantic web

    Soft-skills

    • ability to autonomously collect, filter, and structure information on a previously unknown subject
    • ability to assess own strength and weaknesses and adjust practices accordingly
    • experience with designing own learning processes
    • practice with decision making and planning
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    Teaching/learning method(s)

    The aim of this course is not only to provide you with relevant theoretical knowledge, but also to enable you to put what you have learned into practical use. The design of the course reflects this, combining phases of knowledge acquisition with exercises and practical application. The instructor takes a part of a mentor, rather than a teacher; hence the course is driven by your active participation and learning needs. The learning activities can be divided into autonomous preparation, unit activities and project work.

    • Autonomous preparation. The course area on Learn@WU provides the participants with materials for autonomous preparation. The participants are expected to work through these materials on their own in preparation for the presence units.
    • Unit activities. In each unit (these can be better described as labs), the participants will take part in repetition and self-tests that will help them to better assess their own progress. They can develop their knowledge of the topic further and put it to test (Assessment) or get started on the project. The exact content of the presence unit is driven by the students' needs and level of preparation.
    • Project work. While parts of the assessed activities are carried out in the units (see assessment), the project work is of a complexity that needs a greater time investment. Although the participants are invited to carry out parts of the projects work in the units, according to their interest, they are likely to need further work after the units.

    Workload: 4 ECTS = up to 100 hours for grade 1
    The course covers a large number of topics within a very short period of time and with only 5 presence units, you will be expected to invest a considerable amount of time into autonomous learning.
    The workload for each unit can be roughly divided into following parts (the exact amount of time necessary will depend of your background and your learning style):

    • 5-10 hours preparation
    • 4.5 hours presence learning (20% compulsory attendance, but full attendance is strongly advisable)
    • 5-10 hours (ideally spread out evenly throughout the term) for project work

    Please note: This is not a difficult, but a very demanding course. The course format requires a high level of time-management, self-discipline and interest in learning.

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    Assessment

    This course is based on the idea that the participants are the decision makers in the course, who govern their learning according to their own needs. The assessment format takes it into account.The overall principle is that of performance-based assessment: you have to demonstrate certain abilities to gain points, but you are free to choose your assessment in a mix-and-match fashion.

    • In the introductory unit, the participants write a short quiz (5 points).
    • The participants are expected to prepare for each unit. Part of the preparation is an online test. (5 tests, 5 points each = 25 points)
    • In the units, the participants try their skills in written challenges, each focusing on the unit topic. (5 challenges, 10 points each = 50 points)
    • The participants apply their skills in a project that relies on real-world case studies. (5 project tasks, 10 points each = 50 points)
    • There will be further bonus points available, but these are not guaranteed to all students and sometimes require using a particular external platforms or apps.

    Grades

    The grading system is closely aligned to the assessment methods. The scale is non-linear, representing different levels of achievement:

    • under 50 points     5 (fail)
    • under 60 points      4
    • under 75 points      3
    • under 90 points      2
    • 90 points or more   1
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    Prerequisites for participation and waiting lists
    • Courses: Course I of the SBWL: Foundations in ICT (Grundzüge der ITK)  - this is a fixed restriction in the SBWL that cannot be waived under any circumstances!
    • Recommended:  BIS I, BIS II, Corporate IT I (see also recommended previous knowledge and skills in the syllabus)
    • Administrative: Registration in the LPIS, attendance and participation (quiz) in the first unit

    Please note:

    • The number of available places is limited and there is often a list of students waiting for free places. If you have signed up for the course and during the registration period find out you will not attend, please remove your name from the list via LPIS. This will make your place available to others.
    • The assignment of available places in the course is based on the „first-come, first-served" principle.
    • The participation in the first unit is mandatory; students who fail to come lose their place in the course. This place will be allocated to students in the waiting list who come to the first session according to the waiting list order. Students can excuse themselves from the first unit by contacting the instructor with a valid reason; they can only keep their place if the reason for missing the first unit is serious and will concern only the first unit.
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    Recommended previous knowledge and skills

    This course complements the course Corporate IT I (Information Structures) and it is expected that you have attended and passed this course before, but it is not a formal requirement. Following knowledge that you would have gained from the course Corporate IT I (Information Structures) will be necessary for this course:

    • understanding of different possibilities of structuring data
    • ability to design, interpret, and trandsorm XML data-structures (XML, DTD, XSD, XSLT)
    • understanding of how the Internet and the WWW work and which technologies they use

    Furthermore, the course relies on modelling techniques for analysis and design purposes. You should therefore be able to

    • create data models, e.g. using ER-diagrams or UML class diagrams
    • create process models, e.g. using EPC or BPMN 2.0
    • it is also helpful if you are familiar with other models from the ARIS-family, such as value-added chains and objective diagrams.

    At the WU, the relevant modelling techniques are introduced in the course BIS I and further practised in BIS II.

    If you are not or no longer familiar with the above topics, there will be a preparatory course material that you can use to catch up on your own.

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    Availability of lecturer(s)

    Lecturer:   Helena Lovasz-Bukvova

    E-Mail:      helena.lovasz-bukvova@wu.ac.at

    Room: D2.2.078 (Building D2, entrance C)

    Schedule appointment: http://www.meetme.so/helenabukvova
    Last edited: 2018-01-31



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