• Basics of communication and negotiating skills: active listening, personal messages, questioning techniques

• Basics of non-verbal communication

• Giving effective feedback and use it as a leadership instrument

• Appreciation and compassion as aspects of leadership

• Motivating others for change and how to coach employees

After completing this course,

• Students have understood the difference between listening styles and are able to apply active listening and questioning techniques

• Students will be able to give effective feedback and use it as a tool of leadership and collaboration

• Students will experience the typical misunderstandings in human communication and know how to avoid them

• Students will understand the importance of appreciation and compassion for true leadership

• Students will understand the basics of how to help others facilitate change and know pitfalls of the process

• Short theory inputs by the trainer 

• Exercises to transfer theory into practice

• Video analysis

• Role plays

• Open class discussions

• Individual and group feedback

• !Important! Reading of Schulz von Thun, „Let’s talk“ (selected chapters): The texts will be supplied at the beginning of the semester and students will have to read and write a short summary (1-2 pages) until the first day of the course (9th of March).

• Reading of scientific literature that will be supplied during class and on the WU E-learning platform. Short summaries and discussions of literature before the first day and between first day and second weekend (1-2pages). Each summary is 10% of the grade (20% in total)

• Active participation in class and in role plays (30%) - Attendance is the precondition to be graded for this part of the grade

• Reflexion paper on personal development regarding the course topics (1-2 pages) (10%)

• Written MC-Exam at the end of May (40%)