Syllabus
Registration via LPIS
Day | Date | Time | Room |
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Wednesday | 11/28/18 | 09:00 AM - 12:30 PM | TC.4.03 |
Wednesday | 12/05/18 | 09:00 AM - 12:30 PM | TC.4.03 |
Wednesday | 12/12/18 | 09:00 AM - 12:30 PM | TC.5.03 |
Tuesday | 12/18/18 | 09:00 AM - 12:30 PM | TC.5.15 |
Tuesday | 01/08/19 | 09:00 AM - 12:30 PM | TC.2.03 |
Tuesday | 01/15/19 | 09:00 AM - 12:30 PM | TC.5.27 |
Tuesday | 01/22/19 | 09:00 AM - 11:00 AM | TC.1.02 |
A detailed syllabus can be found in the downloads section.
The course provides an introduction to the foundations of Operations Management (Process, Quality, Capacity and Supply Chain Management) with a focus on Operations Strategy. The strategic objectives and drivers of operations performance as well as the elements of Total Quality Management, Lean Management and pull and push production systems are introduced. Especially, the challenges for the capacity strategy and the benefits of flexibility with respect to operational and demand risks are discussed.
Attendance is required in all sessions. Absence in one session is tolerated if a reasonable excuse is given before the session.
In-class assignments (12%)
Case examples (38%)
Final exam (50%) (min. 20 points out of 50 required)
Grading scale:
- Excellent (1): 90% - 100.0%
- Good (2): 80% - <90%
- Satisfactory (3): 70% - <80%
- Sufficient (4): 60.0% - <70%
- Fail (5): <60.0%
Prerequisite for passing the course: minimum performance of 40% in the final examination.
Tutor: Julian Gabber (julian.gabber@wu.ac.at)
Office hour: by appointment (send an email)
Unit | Date | Contents |
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1 | Operations Management: Matching Supply with Demand Operations and Capacity Strategy Little´s Law - Linking operational and financial performance Dealing with Demand Uncertainty Setting Capacity HP Case |
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2 | Process Variability Overall Equipment Effectiveness (OEE) Process Flexibility System Flexibility Lean Tools MRP, Kanban and CONWIP Production Smoothing Cross-training and Plant Layout Toyota Goal Chasing Method |
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3 | Lean Production Quality Management |
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4 | Quality Management Basics of Multi-stage queuing Systems |
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5 | Capacity Management
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6 | Rapid Modeling |
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7 | Final Exam |
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