The business potential of services have long been recognised as has been the need of different approaches to the design and management of services. Besides these established topics, the development of technology has supported the emergence of e-services and with them both new opportunities as well as the need of new understanding and skills. This course aim is to furnish an in-depth understanding of the principles and key skills needed for the design and management of e-services, together with knowledge of their practical application.
In the course, you are free to choose from a number of topics in order to gain the skills that are most relevant for you:
- E-Services: reflecting the development of e-Services, categorising and analysing them
- Service Oriented Architecture: interpreting SOA idea, structure, and development and modelling SOA processes
- Relational Databases: designing relational databases within e-service context, manipulating and retrieving data
- Web services: conceptual design of Web services using SOAP and REST
- Cloud Computing: evaluating the potential of Cloud Computing in corporate context
- Digitization and datafication: evaluating the impact of digitization and datafication on the corporate value chains
The focus of this course is on theoretical understanding as well as practical application. The course structure also allows the participants to place their own focus on particular areas.
Please note that the course builds on the knowledge of some areas covered in the course Corporate IT I. See the description of the prerequisites for details.
After attending this course, you will be able to understand, describe and evaluate the technical development in the area of e-services and its potential for companies. Depending on the topics you choose, you will gain a different set of skills. The following skills can be gained through the course.
- E-Services: define, explain, and categorise e-services, analyse existing approaches
- Service Oriented Architecture: describe the idea of SOA, analyse existing structures, and design and model SOA workflows
- Relational Databases: design and implement relational databases and interact with them using SQL
- Web services: interpret existing SOAP and REST web services, design interfaces and messaging
- Cloud Computing: define, explain, and categories Cloud-Computing services, evaluate their potential for companies
- Digitization and datafication: explain the impact of digitization and datafication on different areas of the value chain, assess their opportunities and risks for corporations
- ability to autonomously collect, filter, and structure information on a previously unknown subject
- ability to assess own strength and weaknesses and adjust practices accordingly
- experience with designing own learning processes
- practice with decision making and planning
Following attendance is mandatory:
- attendance in the introductory unit (else you will lose the place in the course)
- attendance of 20% of the learning units (that's at least one full unit)
Please note that some of the assignments can only be done in the units.
The aim of this course is not only to provide you with relevant theoretical knowledge, but also to enable you to put what you have learned into practical use. The design of the course reflects this, combining phases of knowledge acquisition with exercises and practical application. The instructor takes a part of a mentor, rather than a teacher; hence the course is driven by your active participation and learning needs.
There are six learning topics to choose from and different depth of knowledge to reach in each. You can decide for yourself what you want to learn and how well you want to master it. Depending on this, you can engage in the following learning activities: autonomous preparation, unit activities and project work.
- Autonomous preparation. The course area on Learn@WU provides the participants with materials for autonomous preparation. The participants are expected to work through these materials on their own in preparation for the presence units.
- Unit activities. In each unit (these can be better described as labs), the participants will take part in repetition and self-tests that will help them to better assess their own progress. They can develop their knowledge of the topic further and put it to test or get started on the project. The exact content of the presence unit is driven by the students' needs and level of preparation.
- Project work. While parts of the assessed activities are carried out in the units, the project work is of a complexity that needs a greater time investment. Although the participants are invited to carry out parts of the projects work in the units, according to their interest, they are likely to need further work after the units.
Workload: 4 ECTS = up to 100 hours for grade 1
The course covers a large number of topics within a very short period of time and with only 5 presence units, you will be expected to invest a considerable amount of time into autonomous learning.
The workload for each unit can be roughly divided into following parts (the exact amount of time necessary will depend of your background and your learning style):
- 5-10 hours preparation
- 4.5 hours presence learning (20% compulsory attendance, but full attendance is strongly advisable)
- 5-10 hours (ideally spread out evenly throughout the term) for project work
Please note: This is not a difficult, but a very demanding course. The course format requires a high level of time-management, self-discipline and interest in learning.
It is expected that you have knowledge of the use of ICT in corporate context (e.g. from the WU courses BIS I and ICT Basics). Furthermore, you should be familiar with modelling techniques, esp. data modellings with Entity-Relationship-Diagramms and process modelling with Value-Chain-Diagramms and Event-Driven-Process-Chains or BPMN 2.0 (e.g. from the WU course BIS II). Furthermore, this course complements the course Corporate IT I (Information Structures) and it is expected that you have attended and passed this course before, but it is not a formal requirement. Following knowledge that you would have gained from the course Corporate IT I (Information Structures) will be necessary for this course:
- E-Services: general use of ICT in corporate context esp. from the point of view of the value-chain
- Service Oriented Architecture: understanding of processes, design methods, modelling techniques, XML
- Relational Databases: data structuring and design methods, relational data structures
- Web services: XML, JSON
- Cloud Computing: general use of ICT in corporate context esp. from the point of view of the value-chain
- Digitization and datafication: general use of ICT in corporate context esp. from the point of view of the value-chain, relational data structures, XML
Lecturer: Helena Lovasz-Bukvova
Room: D2.2.078 (Building D2, entrance C)
Schedule appointment: http://www.meetme.so/helenabukvova