• IS Sourcing Decisions
• IS Development Planning and Control
• IS Service Portfolios
• IS Investment Analysis
• Costs, Value and Risks of IS
• IS Program Management, Change Control and Software Product Lines
• Software Process and Software Process Improvement, including frameworks like the Capability Maturity Model (CMM)
• Software, Process and Communication Metrics
• Innovation Processes and Management in IS Development
• Open and User Innovation
• Software Business and Ecosystems Management
• Selected Components of the IT Infrastructure Library (ITIL)
• Selected Control Objectives for Information and Related Technology (COBIT) 

• Assess and evaluate factors behind the successful acquisition or implementation of IS services in modern organizations.
• Understand the process and service views in IS development.
• Apply theoretical insights to manage and control effective IS development processes.
• Conduct IT investment appraisals by acknowledging IT costs, benefits and risks.
• Understand the role of projects and programmes in IS development.
• Be able to design performance assessments based on software and process metrics.
• Appreciate the importance of innovation and its contemporary forms such as open or user innovation in IS change management.
• Understand the role of control structures to support IS strategies.
• Acknowledge globally recognized frameworks such as the IT infrastructure library.
• Apply a range of transferable skills such as literature search, analytical skills, application of theory to real life situations, teamwork, motivation and interpersonal skills.

Attendance is required during class sessions. Exceptions can be made by prior agreement and with reasonable cause (e.g. overlapping exams).

This course will be taught by in a combined lecture and workshop style also involving short case studies and calculations. This course involves private study including guided reading associated with focus topics, independent small group work, and preparation for and production of coursework assignments.

Formative assessment will take place during each session when students will work on questions, cases or seminar papers in groups or alone for class discussion. Formal grading of work and learning outcome will include level and quality of active participation, two exams, and assignments.

The weights of these components are as follows:

First written exam (after block one)
Worth 30% of final grade

Second written exam (after block two; end of class)
Worth 30% of final grade

Assignments - Project Work
Worth 30% of final grade

Active Course Participation
Worth 10% of final grade
Overall participation, quizzes, contribution to discussions
Assessed throughout the course

Students are welcome to discuss course-related issues during office hours or by appointment (email: stefan.koch@wu.ac.at).