The market potential of IT e-services business models has long been recognized. However, to fully realize the opportunity it necessitates the development of new approaches to the design and management aspects of the service business solutions. The advancement in technology has enabled the business environments to embrace the emergence of e-services more efficiently. e-Service has become a stimulus introducing more effective IT business model through better access to services and more efficient governance as well as virtualizing and democratizing the resources. To make a more informed decision about IT environment, the IT strategists need to close or minimize their skill and knowledge gaps with this new working model and the supporting technology associated with it. The objective of this course is to furnish the underlying principles and key aspects of IT and e-services required to understand the design and management of e-services solutions. In addition to the concept, the class examines the practical knowledge, value, effectiveness and success of e-service business solutions. It also addresses the view of the CIOs & other decision makers toward IT e-services and the implications of lack of such business model.
This course aims to furnish an in-depth understanding of the principles and key skills needed for the design and management of e-services, together with knowledge of their practical application.
The following aspects of corporate IT will be covered in this course:
- IT Environment, IT as a Service (ITaaS)
- Data Governance
- IT Automation
- Cloud Computing
- Intelligent & Cognitive Services, Analytics
- Security, Privacy, and GDPR
- Transparency, Accountability, and Fairness
- Emerging Trends: IOT, NGI, Human-centric Computing, etc
A case study discusses the challenges of implementing this emerging practice.
The focus of the course is on theoretical concept as well as practical knowledge aspect of IT e-services. The structure, flow, and modularization of the content allow the participants to be more engaged and keep attention to the topics interested and relevant to them.