• Basics of communication and negotiating skills: reflecting, personal messages, questioning techniques

• Basics of non-verbal communication

• Giving effective feedback and use it as a leadership instrument

• Appreciation and compassion as aspects of leadership

• Motivating others for change and how to coach employees

After completing this course,

• Students have understood the difference between listening styles and are able to apply active listening and questioning techniques

• Students will be able to give effective feedback and use it as a tool of leadership and collaboration

• Students will experience the typical misunderstandings in human communication and know how to avoid them

• Students will understand the importance of appreciation and compassion for true leadership

• Students will understand the basics of how to help others facilitate change and know pitfalls of the process

100% attendance is required

• Short theory inputs by lecturer

• Exercises to transfer theory into practice

• Role plays

• Open class discussions

• Individual and group feedback

• Reading of scientific literature that will be supplied during class and via e-learning. 

• Active participation in class  (40%) - Attendance is the precondition to be graded for this part of the grade

• Reflexion paper on personal development regarding the course topics  (20%)

• Written MC-Exam at the end of May (40%) based on literature supplied