1139 IS Operations Management and Control
Dr. Barbara Krumay, MSc.
  • LV-Typ
  • Semesterstunden
  • Unterrichtssprache
10.09.2019 bis 14.10.2019
Anmeldung über LPIS
Hinweise zur LV
Planpunkt(e) Bachelor
Wochentag Datum Uhrzeit Raum
Donnerstag 17.10.2019 13:00 - 18:00 D3.0.222
Donnerstag 17.10.2019 17:00 - 19:00 TC.3.01
Freitag 18.10.2019 13:00 - 18:00 TC.3.08
Freitag 25.10.2019 12:00 - 13:30 TC.3.01
Donnerstag 14.11.2019 13:00 - 18:00 D1.1.078
Freitag 15.11.2019 13:00 - 18:00 TC.5.02
Freitag 20.12.2019 12:00 - 14:00 TC.3.21
Freitag 24.01.2020 12:00 - 14:00 D2.0.038

Inhalte der LV

The course will cover the following topics:
  • Introduction, importance and scope of IS operations management and control
  • IS systems management – introduction and scope incl. organizing and staffing
  • IS systems management - processes and performance
  • IS systems management – frameworks, standards and tools (e.g. TOGAF, ISO/IEC 2700n, FCAPS …)
  • IS service management – introduction and scope
  • IS service management – processes and stakeholders
  • IS service management – frameworks, standards and tools (e.g. ITIL, ISO/IEC 20000, CMMI-SVC …)
  • Impact of IS systems management and IS service management on company performance and IS strategic management

Lernergebnisse (Learning Outcomes)

By the end of this course students should be able to:
  • Understand the general approaches to IS Operations Management and Control
  • Differentiate between existing frameworks and tools in IS Operations Management and Control
  • Identify possible threats and manage risks in IS operations management
  • Select appropriate instruments for managing IS operations
  • Identify chances and enabling scenarios of IS operations management.
  • Explain the importance of IS operations management to for the success of companies
  • Apply theoretical insights to IS management and control to effective projects.
  • Apply different frameworks, standards, tools and instruments which are used for supporting IS operations management and controls

Regelung zur Anwesenheit

Regular attendance is required.


The course will be conducted on a weekly basis. The course consists of lectures and interactive parts. Different topics will be explained by applying cases and discuss examples from business. In addition, interactive methods (e.g. short quizzes, debriefing, scenario techniques …) teaching and learning methods are used to present the topics in different ways. Two case studies have to be developed and presented by students in teams. The case studies serve as possibility to learn from each other.

Leistung(en) für eine Beurteilung


Case studies:
  • Intermediate report  10 %
  • In-class presentation  5 %
  • Final report  30%
  • Intermediate exam 15%
  • Final exam 40 %



Active participation in the course is taken for granted.




Erreichbarkeit des/der Vortragenden

Students are welcome to discuss course-related issues by appointment (email:


Literature will be handed out in the class or uploadedto learn@wu
Zuletzt bearbeitet: 04.04.2019