• In the first part we will revise/facilitate the basics of communication skills: reflective listening, sides of messages, asking the right questions, affirmations, feedback, summarizing, the importance of non-verbal communication
• The importance of non-verbal communication
• Giving effective feedback and how to use it as a leadership instrument
• Appreciation and compassion as aspects of leadership
• Motivating others for change and how to coach employees

After completing this course,

• Students have understood the difference between listening styles are able to apply active listening and questioning techniques
• Students will be able to give effective feedback and use it as a tool of leadership and collaboration
• Students will experience the typical misunderstandings in human communication and know how to avoid them
• Students will understand the importance of appreciation and compassion for true leadership
• Students will understand the basics of how to help other facilitate change and know pitfalls of the process

80 % attendance is required

• Short theory inputs by the trainer
• Exercises to transfer theory into practice
• Role plays
• Open class discussions
• Individual and group feedback

• Reading: Schulz von Thun, „Let’s talk“ (selected chapters) and literature on feedback
• Min. 80% attendance in class is required (formal records of attendance will be kept).
• Active participation in class and in role plays
• Reflection paper (1-2 pages) on own communication behaviour after the course and reading of literature, and definition of own development areas 
• Self-Test-Exam on literature supplied

Grading:

Active Participation in Class Tasks and Discussion 40%

ST-Exam 40%

Reflection paper 20%