Syllabus

Titel
1008 IS Operations Management and Control
LV-Leiter/innen
Dr. Nikolaus Obwegeser
Kontakt
  • LV-Typ
    PI
  • Semesterstunden
    2
  • Unterrichtssprache
    Englisch
Anmeldung
14.09.2020 bis 03.11.2020
Anmeldung über LPIS
Hinweise zur LV
Planpunkt(e) Bachelor
Termine
Wochentag Datum Uhrzeit Raum
Freitag 06.11.2020 08:00 - 14:00 Online-Einheit
Samstag 07.11.2020 08:00 - 12:00 Online-Einheit
Freitag 04.12.2020 09:30 - 11:00 Online-Einheit
Freitag 04.12.2020 11:30 - 16:30 Online-Einheit
Samstag 05.12.2020 08:00 - 13:00 Online-Einheit
Freitag 18.12.2020 09:30 - 11:00 Online-Einheit

Ablauf der LV bei eingeschränktem Campusbetrieb

Keine Änderungen da Online-kurs ohne Präsenzeinheiten.

Inhalte der LV

The course will cover the following topics:
  • Introduction, importance and scope of IS operations management and control
  • IS systems management – introduction and scope incl. organizing and staffing
  • IS systems management - processes and performance
  • IS systems management – frameworks, standards and tools (e.g. TOGAF, ISO/IEC 2700n, FCAPS …)
  • IS service management – introduction and scope
  • IS service management – processes and stakeholders
  • IS service management – frameworks, standards and tools (e.g. ITIL, ISO/IEC 20000, CMMI-SVC …)
  • Impact of IS systems management and IS service management on company performance and IS strategic management

Lernergebnisse (Learning Outcomes)


By the end of this course students should be able to:
  • Understand the general approaches to IS Operations Management and Control
  • Differentiate between existing frameworks and tools in IS Operations Management and Control
  • Identify possible threats and manage risks in IS operations management
  • Select appropriate instruments for managing IS operations
  • Identify chances and enabling scenarios of IS operations management.
  • Explain the importance of IS operations management to for the success of companies
  • Apply theoretical insights to IS management and control to effective projects.
  • Apply different frameworks, standards, tools and instruments which are used for supporting IS operations management and controls

Regelung zur Anwesenheit

Regular attendance is required. In order to pass this course an overall attendance of at least 80% is required.

Lehr-/Lerndesign

 


The course consists of lectures and interactive parts. Different topics will be explained by applying cases and discuss examples from business. In addition, interactive methods (e.g. short quizzes, debriefing, scenario techniques …) teaching and learning methods are used to present the topics in different ways. Case studies have to be developed and presented by students in teams. 

 

Leistung(en) für eine Beurteilung

Case studies:

  • Intermediate report  10 pts
  • In-class presentation  5 pts
  • Final report  30 pts
Exams:
  • Intermediate exam 15 pts
  • Final exam 40 pts

Active participation in the course is expected.

 

Grading Scale:

     1: 87 - 100 points (excellent)

     2: 75 – 86,99 points (good)

     3: 62 – 74,99 points (satisfactory)

     4: 50-61,99 points (sufficient)

     5: 0 – 49,99 points (unsatisfactory)

 

 

 

Erreichbarkeit des/der Vortragenden

Students are welcome to discuss course-related issues by appointment (email: nikolaus.obwegeser@imd.org)

Sonstiges

Literature will be uploaded to learn@wu

Zuletzt bearbeitet: 13.07.2020



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