1008 IS Operations Management and Control
Dr. Nikolaus Obwegeser
Contact details
Weekly hours
Language of instruction
09/14/20 to 11/03/20
Registration via LPIS
Notes to the course
Day Date Time Room
Friday 11/06/20 08:00 AM - 02:00 PM Online-Einheit
Saturday 11/07/20 08:00 AM - 12:00 PM Online-Einheit
Friday 12/04/20 09:30 AM - 11:00 AM Online-Einheit
Friday 12/04/20 11:30 AM - 04:30 PM Online-Einheit
Saturday 12/05/20 08:00 AM - 01:00 PM Online-Einheit
Friday 12/18/20 09:30 AM - 11:00 AM Online-Einheit

Procedure for the course when limited activity on campus

Keine Änderungen da Online-kurs ohne Präsenzeinheiten.


The course will cover the following topics:
  • Introduction, importance and scope of IS operations management and control
  • IS systems management – introduction and scope incl. organizing and staffing
  • IS systems management - processes and performance
  • IS systems management – frameworks, standards and tools (e.g. TOGAF, ISO/IEC 2700n, FCAPS …)
  • IS service management – introduction and scope
  • IS service management – processes and stakeholders
  • IS service management – frameworks, standards and tools (e.g. ITIL, ISO/IEC 20000, CMMI-SVC …)
  • Impact of IS systems management and IS service management on company performance and IS strategic management

Learning outcomes

By the end of this course students should be able to:
  • Understand the general approaches to IS Operations Management and Control
  • Differentiate between existing frameworks and tools in IS Operations Management and Control
  • Identify possible threats and manage risks in IS operations management
  • Select appropriate instruments for managing IS operations
  • Identify chances and enabling scenarios of IS operations management.
  • Explain the importance of IS operations management to for the success of companies
  • Apply theoretical insights to IS management and control to effective projects.
  • Apply different frameworks, standards, tools and instruments which are used for supporting IS operations management and controls

Attendance requirements

Regular attendance is required. In order to pass this course an overall attendance of at least 80% is required.

Teaching/learning method(s)


The course consists of lectures and interactive parts. Different topics will be explained by applying cases and discuss examples from business. In addition, interactive methods (e.g. short quizzes, debriefing, scenario techniques …) teaching and learning methods are used to present the topics in different ways. Case studies have to be developed and presented by students in teams. 



Case studies:

  • Intermediate report  10 pts
  • In-class presentation  5 pts
  • Final report  30 pts
  • Intermediate exam 15 pts
  • Final exam 40 pts

Active participation in the course is expected.


Grading Scale:

     1: 87 - 100 points (excellent)

     2: 75 – 86,99 points (good)

     3: 62 – 74,99 points (satisfactory)

     4: 50-61,99 points (sufficient)

     5: 0 – 49,99 points (unsatisfactory)




Availability of lecturer(s)

Students are welcome to discuss course-related issues by appointment (email:


Literature will be uploaded to learn@wu

Last edited: 2020-07-13