Syllabus

Title
2082 Consumer Psychology
Instructors
Valentin Mang, MSc.
Contact details
Type
PI
Weekly hours
2
Language of instruction
Englisch
Registration
09/22/20 to 09/28/20
Registration via LPIS
Notes to the course
Subject(s) Bachelor Programs
Dates
Day Date Time Room
Wednesday 11/04/20 01:00 PM - 03:30 PM Online-Einheit
Monday 11/09/20 01:30 PM - 04:00 PM Online-Einheit
Monday 11/16/20 01:30 PM - 04:00 PM Online-Einheit
Friday 11/20/20 03:00 PM - 04:30 PM Online-Einheit
Monday 11/23/20 01:30 PM - 04:00 PM Online-Einheit
Monday 11/30/20 01:30 PM - 04:00 PM Online-Einheit
Friday 12/04/20 02:00 PM - 05:00 PM Online-Einheit
Monday 12/07/20 01:30 PM - 04:00 PM Online-Einheit
Friday 12/11/20 02:00 PM - 05:15 PM Online-Einheit
Monday 12/14/20 05:00 PM - 07:00 PM Online-Einheit
Monday 12/21/20 01:30 PM - 03:00 PM Online-Einheit
Procedure for the course when limited activity on campus

The course will be administered in a distance-learning format in any case, meaning that all learning and teaching activities will take place online.

Contents

Consumer Psychology:

This course provides an overview of the psychology of consumer decision making in marketing contexts, drawing on concepts and theories from marketing, psychology, and behavioural economics. The psychological knowledge will be applied to practical examples of marketing problems, allowing students to gain insights into how consumer psychology can be applied in the real world, online as well as offline. The main goals of this module are to develop basic knowledge of different areas of consumer psychology, and to understand how insights from these areas can be utilised in marketing settings.

Learning outcomes

Upon successful completion of this course, students will be able to:

  • Understand a variety of psychological factors influencing consumer judgment and decision making
  • Identify and analyse consumer psychology problems in marketing contexts
  • Make use of consumer psychology knowledge to influence the outcome of marketing efforts
  • Understand how a variety of psychological research methods can be used in day-to-day marketing

Completing this course will also foster students’ ability to critically reflect on issues around ethics in marketing practice.

Attendance requirements

Course format:
This course will be administered in a distance-learning format, meaning that all learning and teaching activities will take place online.

Attendance:
Attendance will be checked based on the completion of tasks and exercises (see "consumer psychology in practice" below) that have to be completed in each unit. To be marked as "present" for a unit, the lecture recording has to be watched and all tasks and exercises for the respective unit have to be completed. At least 80% of all units have to be "attended" in order to successfully complete this course.

Teaching/learning method(s)

Asynchronous:
The following activities will take place asynchronously (i.e. there will be a time frame of a few days in which the following activities can be completed).
Each unit will comprise two parts:

  1. Lecture: Lecture recordings on relevant theories and concepts around a topic.
  2. "Consumer psychology in practice": Each unit comprises tasks and exercises aimed at understanding how the theories and concepts covered in the respective lecture can be applied in marketing contexts. The exercises comprise online quizzes, discussions, group works, and individual tasks (e.g. find examples of how a certain theory has been applied in practice).

For each unit, a reading list will  be provided with a variety of literature recommendations that can help deepening understanding of a topic.

Synchronous:
The following activities will take place in synchronous formats (i.e. there is a set time for these activities).

  • Q&A sessions: Optional web conferences to discuss questions will be scheduled regularly, based on the availability of students interested in attending the sessions.
  • Guest lecture: An interactive online guest lecture will take place in the week of unit 3.
  • Final exam
  • Lecture for unit 1
Assessment

Grading scheme:
The grading scheme is structured as follows:

  • Fail: less than 60 points
  • Sufficient: 60 points or more
  • Satisfactory: 70 points or more
  • Good: 80 points or more
  • Excellent: 90 points or more

The following number of points can be achieved with each of the performance components:

  • Final exam: 64 points
  • Case study: 10 points
  • Podcast summary: 10 points
  • "Consumer psychology in practice" exercises: 16 points

Performance components:

  • Exam: The exam consists of two parts. The first part (40 points) is a 45-minutes exam that takes place synchronously online and consists of short open questions and some single- and multiple-choice questions. The second part (24 points) is one open-book question that should be answered drawing on literature from the reading lists. You will receive a selection of questions to choose from on December 17 and have to submit the open-book question on the day of the exam.
  • Case study: Students will work in groups on a case study that require students to apply theoretical knowledge in practically-oriented contexts.
  • Podcast summary: For each unit, one or more podcast episodes related to the covered topics will be recommended. You can choose one episode and summarise the topic covered in the episode on max. 3 presentation slides. Each recommendation comes with one or more questions which have to be answered in the presentation. The presentation can either be explained by adding text comments or by adding audio comments and submitting it as a video file.
  • "Consumer psychology in practice" exercises: After each lecture, exercises relating to the application of theories etc. covered in the respective unit will be administered online.

Students can earn up to 3 bonus points if they voluntarily participate in a research study series at the Department of Marketing. The studies usually take place in the lab facilities on campus and take up to 60 minutes to complete.

Availability of lecturer(s)

Please contact me by email if you wish an appointment:

valentin.mang@wu.ac.at

Unit details
Unit Date Contents
1 Synchronous: 04.11. (13:00-15:00)

What is consumer psychology?

  • Consumer psychology definition
  • Experiment design
  • The "new unconscious"
  • Administrative matters
2 Asynchronous: 09.11.-15.11.

The (Ir)Rational Consumer:

  • The Two Systems of thinking in consumer choice: deliberative thinking vs. nonconscious judgments
  • Choice architecture: nudges and other ways of influencing decision making
  • Preference construction theory: how (product) preferences are formed and how they can be influenced
3 Asynchronous: 16.11.-20.11.

Can there be too much choice?

  • Introduction to choice overload: how too much choice can be detrimental to the decision-making process
  • Digital business models tackling choice overload: recommendation engines
4 Synchronous: 20.11. (15:00-16:30)

Guest lecture

5 Asynchronous: 21.11.-29.11.

Shortcuts & errors in judgment and decision making:

  • Heuristics: representativeness, availability, and adjustment & anchoring
  • Biases: systematic errors in judgment and decision making
  • Thin Slicing: how thin slices of information provide the base for consumers’ judgments
6 Asynchronous: 30.11.-03.12.

Why everything is relative - even when it shouldn't be:

  • The framing effect: how the framing of information can affect consumers’ decisions
  • The role of relativity and comparisons in decision making
7 Asynchronous: 04.12.-06.12.

Emotional decisions:

  • The role of emotions and arousal in decision making
8 Asynchronous: 07.12.-10.12.

The power of ownership:

  • Psychological ownership: how a sense of ownership of a product can be elicited even before purchase
  • The IKEA effect: how making consumers partially create a product can lead to a more favourable evaluation of the product
  • Psychological ownership & streaming services (e.g. Spotify)
9 Asynchronous: 11.12.-14.12.

How to explore System 1 and System 2:

  • Research methods for marketers’ day-to-day business: implicit vs. explicit methods
  • Consumer neuroscience research methods: fMRI, EEG, Eye-Tracking, other biometric techniques

Marketing, manipulation, & morals:

  • Assessing whether marketing tactics are manipulative and/or immoral

 

10 Synchronous: 14.12. (17:00-19:00)

Optional Q&A session

11 Synchronous: 21.12. (13:30-14:15)

Final Exam

Last edited: 2020-10-15



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