The course covers the main concepts pertaining to the analysis of business processes from a technological perspective, from the implementation in IT systems to process mining. More in details, the arguments covers: the foundation of process implementation through Business Process Management Systems (BPMSs); the simulation of processes and their quantitative analysis; the fundamental of process mining, with a particular focus on the automated discovery of processes out of event logs and conformance checking of a process model. All the contents present an interleaving between their theoretical foundations and their practical application through analytical software.
Language of instruction
Successful students will be able to understand and analyse the execution of business processes on IT systems. They will realize the value of data associated to processes and they will acquire the (theoretical and practical) skills to extract value out of it, e.g., they will understand the mechanisms that allow the machine-based discovery of process models out of recorded process executions. They will learn to use commercial tools used in industry for process mining.
Students who miss the class are required to engage in self-study to catch up with the contents.
UPDATE-COVID19 -> [Distance learning]
Classes will be held on Microsoft Teams, which is available to all WU students and employees via their Office365 accounts. Invitations will be sent to every participant by the instructor.
The course is designed as a mixture of lecture with accompanying project assignments.
Both theoretical contents and hands-on sessions will be held. Tools used in the course will include the BIMP process simulator (http://bimp.cs.ut.ee/) and the Celonis Process Mining platform (https://www.celonis.com/). All the tools are web services, thus accessible simply via modern web browsers.
In order to pass the exam, the student must score a total of 60/100 points.
The final grade is assigned on the basis of the following proportions:
40% – individual assignments
40% - group assignment on process mining
20% - written exam
Participants are expected to be familiar with the content of the course Business Process Management. Generally, it is assumed that the concepts
described in Dumas et al.: Fundamentals of Business Process Management, Springer 2013, are understood.
It is required that the “Process Innovation” course has been already regularly attended, and that the following notions are already acquired:
- Business Process Management (BPM), its initiative, goals, and life-cycle;
- business process identification, discovery, analysis, and re-design;
- business process modelling with BPMN.
Basic notions of set theory are recommended.