Syllabus

Title
0910 IS Operations Management and Control
Instructors
Dr. Nikolaus Obwegeser
Contact details
  • Type
    PI
  • Weekly hours
    2
  • Language of instruction
    Englisch
Registration
09/14/21 to 10/22/21
Registration via LPIS
Notes to the course
Subject(s) Bachelor Programs
Dates
Day Date Time Room
Thursday 10/28/21 08:00 AM - 02:00 PM TC.1.02
Friday 10/29/21 08:00 AM - 12:00 PM TC.4.12
Thursday 12/02/21 08:30 AM - 10:00 AM Online-Einheit
Thursday 12/02/21 11:30 AM - 04:30 PM Online-Einheit
Friday 12/03/21 08:00 AM - 01:00 PM Online-Einheit
Friday 12/17/21 08:00 AM - 09:30 AM Online-Einheit

Contents

The course will cover the following topics:

  • Introduction, importance and scope of IS operations management and control
  • Control versus flexibility in (IT) Management
  • IT Service Management - introduction and scope
  • ITSM frameworks, standards and tools (e.g., ITIL, TOGAF, CMMI)
  • IT Service Operations - introduction, concepts, tools, frameworks
  • IT Service Operations - KPIs, metrics, performance measurement
  • Relationships between different concepts (e.g., agile, outsourcing, enterprise system implementation, smart products) and ITSM/O

Learning outcomes


By the end of this course students should be able to:

  • Understand the general approaches to IS Operations Management and Control
  • Differentiate between existing frameworks and tools in IS Operations Management and Control
  • Identify possible threats and manage risks in IS operations management
  • Select appropriate instruments for managing IS operations
  • Identify chances and enabling scenarios of IS operations management
  • Explain the importance of IS operations management to for the success of companies
  • Apply theoretical insights to IS management and control to effective projects.
  • Apply different frameworks, standards, tools and instruments which are used for supporting IS operations management and controls

 

Attendance requirements

Due to the unstable situation and on-campus restrictions, unforeseen changes to the course planning may occur at any time. Please check regularly for updates to the syllabus and lecture planning.

Regular attendance is required, regardless if the class is thought online or on premise. 

Failure to attend can only be excused for valid reasons (e.g., legal obligations, illness, etc.).

Attendance sheets will be used to track attendance.

In order to pass this course an overall attendance of at least 80% is required.

 

 

Teaching/learning method(s)

 


The course consists of lectures and interactive parts. Topics will be presented and applied in cases excercises and discussions. Guest speakers will introduce real-world cases/problems to demonstrate the practical relevance of course content. Interactive teaching and learning methods (e.g., short quizzes, debriefing, scenario techniques) are used to engage participants in different ways. Participants will work in groups and individually on different assignments.

 

 

Assessment

Case studies:

  • Intermediate report  10 pts
  • In-class presentation  5 pts
  • Final report  30 pts
Exams:
  • Intermediate exam 15 pts
  • Final exam 40 pts

Active participation in the course is expected.

 

Grading Scale:

     1: 90 – 100 points (excellent)

     2: 78 – 89,99 points (good)

     3: 65 – 77,99 points (satisfactory)

     4: 50 – 64,99 points (sufficient)

     5: 0 – 49,99 points (unsatisfactory)

 

 

 

Availability of lecturer(s)

Students are welcome to discuss course-related issues by appointment (email: nikolaus.obwegeser@wu.ac.at)

Other

Due to the unstable situation and on-campus restrictions, unforeseen changes to the course planning may occur at any time. Please check regularly for updates to the syllabus and lecture planning.

Last edited: 2021-06-21



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