Syllabus

Title
4796 Human Centered System Design II
Instructors
Mag. Jana Korunovska
Contact details
jana.korunovska@wu.ac.at
Type
PI
Weekly hours
2
Language of instruction
Englisch
Registration
02/08/23 to 05/08/23
Registration via LPIS
Notes to the course
Subject(s) Bachelor Programs
Specialization in Business Administration Course IV - Business Information Systems
Course IV - Business Information Systems
Dates
Day Date Time Room
Thursday 05/11/23 04:00 PM - 08:30 PM TC.3.08
Thursday 05/25/23 04:00 PM - 08:30 PM TC.4.04
Thursday 06/01/23 04:00 PM - 08:30 PM TC.3.10
Thursday 06/15/23 04:00 PM - 08:30 PM TC.3.11
Thursday 06/22/23 04:00 PM - 08:30 PM TC.3.10

On this page:

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Contents

The core topic of this course is human-centered design (HCD), that is, designing products and services with the focus on the users of those products and services. The  goal of the HCD process is to achieve great user and customer experiences (UX and CX).

Students will be introduced to theoretical and practical design guidelines, as well as evaluation techniques of (mostly) information systems and (e-)services, with the customer's needs as primary focus. The course builds on content of "HCD 1”.

Topics covered include:

• human-centered design, service design, user experience design, and their impact on economic success
• techniques of prototyping and evaluation (including digital prototyping and usability testing)
• relevant aspects and theories of psychology and cognitive science for better understanding of customers (e.g. attention and and decision making)

 

 

 

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Learning outcomes

After attending this course, students will:

• be able to understand the importance of good interaction design (including service and interface design) for product and service success.
• be able to apply scientific theories and models from psychology, cognitive science, and design science in the design of products and services that produce positive human experiences.
• be able to consider the customer's needs, abilities, expectations etc. in product and service design
• be able to evaluate, i.e., test existing products and services in order to identify how their usability can be improved, i.e., how the user experience can be enhanced
• have the first experiences in the development of product and service prototypes

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Attendance requirements

Following attendance is mandatory:

  • attendance in the introductory unit (else you will lose the place in the course)
  • cumulative attendance of 80% (for a total of one class). This includes online sessions in case of future COVID measures
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Teaching/learning method(s)

The course will follow the principles of active learning through theory presentation and then using the theory in practice applications. In interactive exercises and discussions students become familiar with the presented theories and approaches.

Homework assignments will be given after each class to repeat and reflect on the contents presented in class, which should prepare the students for the final exam.

In the practical part of the course, the students will work on their own project (the design of a product or a service prototype) in teams.

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Assessment

Performance will be evaluated according to the following criteria:

• 30% Attendance and active participation (miss max. 1 session)

• 30% Team project

• 40% Final exam

To pass the course, all partial performances have to be successfully completed.

Grading scale:

1 90–100 Excellent
2 80–89 Good
3 64–79 Satisfactory
4 51–63 Sufficient
5 0–50 Insufficient
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Prerequisites for participation and waiting lists

The places for this course are allocated on the "first-come, first-served" principle during the official registration period.

If you are registered for the course, but cannot participate, please cancel your registrations during the registration period, so that your place can be taken by students who want and can participate.

The participation in the first unit is mandatory; students who fail to come forfeit their place to students on the waiting list. Students can excuse themselves if the reason for missing the first unit is serious and will concern only the first unit. Free places are allocated to students in the waiting list sequence who come to the first unit.

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Readings

Please log in with your WU account to use all functionalities of read!t. For off-campus access to our licensed electronic resources, remember to activate your VPN connection connection. In case you encounter any technical problems or have questions regarding read!t, please feel free to contact the library at readinglists@wu.ac.at.

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Recommended previous knowledge and skills

As the course builds on knowledge of "HCD 1” we strongly recommend that students participate in that course or familiarize themselves with the theory and concepts presented in that course.
 

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Availability of lecturer(s)

appointments can be arranged vie e-mail

Last edited: 2023-05-10



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