Syllabus

Title
6128 Language and Communication in Specific Business Settings
Instructors
Univ.Prof. Almut Köster, M.A.,Ph.D.
Contact details
Type
PI
Weekly hours
2
Language of instruction
Englisch
Registration
02/01/23 to 02/28/23
Registration via LPIS
Notes to the course
This class is only offered in summer semesters.
Dates
Day Date Time Room
Thursday 03/09/23 02:00 PM - 05:00 PM D2.0.374
Thursday 03/16/23 02:00 PM - 05:00 PM TC.4.04
Thursday 03/23/23 02:00 PM - 05:00 PM TC.4.04
Thursday 03/30/23 02:00 PM - 05:30 PM TC.4.04
Thursday 04/20/23 02:00 PM - 05:00 PM TC.4.04
Thursday 04/27/23 02:00 PM - 05:30 PM TC.5.05
Thursday 05/04/23 02:00 PM - 05:30 PM TC.4.04
Contents

The course explores language and communication in a range of business and workplace settings, including, for example, commercial organisations, the public sector or health care. It builds on the key concepts and methodological skills introduced in Module 1 and further explores the ways in which language is used for politeness, power and persuasion in organisational contexts. The course focuses on key topics and sites of strategic communication, such as leadership, conflict management and diversity management, and introduces students to the theories underpinning these topics from a language perspective. Students will acquire methods and tools to analyse critically language and communicative practices, such as leadership discourse and narratives, by studying real data and practical examples from range of business settings.

Learning outcomes

On successful completion of the course, students will be able to

1) recognise how language is used in a range of business and workplace environments and be aware of the extent to which communicative practices construct organizations,

2) describe and critically discuss communicative practices and strategic language use in key topics in organizational communication with reference to relevant theories and academic literature,

3) successfully apply a range of methods to critically analyse language and communicative practices in organisations in specific business settings.

Attendance requirements

Attendance is a requirement to pass the course. In exceptional cases, you may miss one (1) session.

Teaching/learning method(s)

The sessions will consist of a combination of lecture-style input combined with class discussion, group work and group presentation.

Assessment

Group project presented orally (40%)

Written Analysis Task (40%)

Participation points: weekly exercises (20%)

Readings

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Availability of lecturer(s)
Unit details
Unit Date Contents
1

Introduction to language and communication in specific business settings

  • Communities of practice
  • Approaches to analysing language and communication at work
  • Transactional and relational talk at work
2

Genres in business communication

  • Spoken, written and computer-mediated genres, e.g. meetings, email, financial genres
  • Narrative as genre and as strategic discourse
3

Co-operative talk and Conflict talk

  • Interacting successfully
  • Problem-solving, Disagreement and conflict management
4

Leadership communication

  • Leaderships styles
  • Discursive leadership
5

Diversity, language and gender in business communication

6

Managing business relationships

  • Relationship-building with co-workers and clients: social talk and humour
7

Student Presentations

Last edited: 2023-02-13



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