4604 IS Operations Management and Control
Dr. Nikolaus Obwegeser
Contact details
Weekly hours
Language of instruction
02/08/24 to 04/04/24
Registration via LPIS
Notes to the course
Day Date Time Room
Monday 04/08/24 08:00 AM - 02:00 PM TC.5.12
Tuesday 04/09/24 08:00 AM - 01:00 PM TC.5.28
Thursday 05/23/24 08:00 AM - 01:00 PM Online-Einheit
Friday 05/24/24 08:00 AM - 01:00 PM Online-Einheit
Monday 06/03/24 11:00 AM - 12:30 PM Online-Einheit

The course will cover the following topics:

  • Introduction, importance and scope of IS operations management and control
  • Control versus flexibility in (IT) Management
  • IT Service Management - introduction and scope
  • ITSM frameworks, standards and tools (e.g., ITIL, TOGAF, CMMI)
  • IT Service Operations - introduction, concepts, tools, frameworks
  • IT Service Operations - KPIs, metrics, performance measurement
  • Relationships between different concepts (e.g., agile, outsourcing, enterprise system implementation, smart products) and ITSM/O
Learning outcomes

By the end of this course students should be able to:

  • Understand the general approaches to IS Operations Management and Control
  • Differentiate between existing frameworks and tools in IS Operations Management and Control
  • Identify possible threats and manage risks in IS operations management
  • Select appropriate instruments for managing IS operations
  • Identify chances and enabling scenarios of IS operations management
  • Explain the importance of IS operations management to for the success of companies
  • Apply theoretical insights to IS management and control to effective projects.
  • Apply different frameworks, standards, tools and instruments which are used for supporting IS operations management and controls


Attendance requirements

Regular attendance is required, regardless if the class is thought online or on premise. 

Failure to attend can only be excused for valid reasons (e.g., legal obligations, illness, etc.).

Attendance sheets will be used to track attendance.

In order to pass this course an overall attendance of at least 80% is required.



Teaching/learning method(s)


The course consists of lectures and interactive parts. Topics will be presented and applied in cases excercises and discussions. Guest speakers will introduce real-world cases/problems to demonstrate the practical relevance of course content. Interactive teaching and learning methods (e.g., short quizzes, debriefing, scenario techniques) are used to engage participants in different ways. Participants will work in groups and individually on different assignments.




Case studies:

  • Intermediate report  15 pts
  • In-class presentation  5 pts
  • Final report  30 pts
  • Final exam 50 pts

Active participation in the course is expected.


Grading Scale:

     1: 90 – 100 points (excellent)

     2: 78 – 89,99 points (good)

     3: 65 – 77,99 points (satisfactory)

     4: 50 – 64,99 points (sufficient)

     5: 0 – 49,99 points (unsatisfactory)





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Availability of lecturer(s)

Students are welcome to discuss course-related issues by appointment (email:

Last edited: 2023-11-27