• In the first part we will revise/facilitate the basics of communication skills: reflective listening, sides of messages, asking the right questions, affirmations, feedback, summarizing, the importance of non-verbal communication
• The importance of non-verbal communication
• Giving effective feedback and how to use it as a leadership instrument
• Appreciation and compassion as aspects of leadership
• Motivating others for change and how to coach employees

After completing this course,

• Students have understood the difference between listening styles are able to apply active listening and questioning techniques
• Students will be able to give effective feedback and use it as a tool of leadership and collaboration
• Students will experience the typical misunderstandings in human communication and know how to avoid them
• Students will understand the importance of appreciation and compassion for true leadership
• Students will understand the basics of how to help other facilitate change and know pitfalls of the process

80 % attendance is required

• Short theory inputs by the trainer 
• Exercises to transfer theory into practice
• Role plays
• Open class discussions
• Individual and group feedback

• Reading: Schulz von Thun, „Let’s talk“ (selected chapters), literature on feedback, HBR articles
• Min. 80% attendance in class is required (formal records of attendance will be kept).
• Active participation in class and in role plays
• Reflection paper (3-5 pages) on own communication behaviour after the course and reading of literature, and definition of own development areas 

Grading:

Active Participation in Class Tasks and Discussion 50%

Reflection paper 50%

Please log in with your WU account to use all functionalities of read!t. For off-campus access to our licensed electronic resources, remember to activate your VPN connection connection. In case you encounter any technical problems or have questions regarding read!t, please feel free to contact the library at readinglists@wu.ac.at.