Syllabus

Title
4696 Leadership Communication Skills
Instructors
Dr. Tobias Glück
Contact details
Type
PI
Weekly hours
2
Language of instruction
Englisch
Registration
02/09/24 to 02/12/24
Registration via LPIS
Notes to the course
This class is only offered in summer semesters.
Subject(s) Master Programs
Dates
Day Date Time Room
Friday 03/01/24 04:00 PM - 07:15 PM D2.0.392
Saturday 03/02/24 09:30 AM - 05:30 PM D2.0.392
Friday 03/08/24 04:00 PM - 07:15 PM D2.0.392
Saturday 03/09/24 09:30 AM - 05:30 PM D2.0.392
Contents
  • In the first part we will revise/facilitate the basics of communication skills: reflective listening, sides of messages, asking the right questions, affirmations, feedback, summarizing, the importance of non-verbal communication
  • The importance of non-verbal communication
  • Giving effective feedback and how to use it as a leadership instrument
  • Appreciation and compassion as aspects of leadership
  • Motivating others for change and how to coach employees
Learning outcomes

After completing this course,

  • Students have understood the difference between listening styles are able to apply active listening and questioning techniques
  • Students will be able to give effective feedback and use it as a tool of leadership and collaboration
  • Students will experience the typical misunderstandings in human communication and know how to avoid them
  • Students will understand the importance of appreciation and compassion for true leadership
  • Students will understand the basics of how to help other facilitate change and know pitfalls of the process
Attendance requirements

80 % attendance is required

Teaching/learning method(s)
  • Short theory inputs by the trainer 
  • Exercises to transfer theory into practice
  • Role plays
  • Open class discussions
  • Individual and group feedback
Assessment
  • Reading: Schulz von Thun, „Let’s talk“ (selected chapters), literature on feedback, HBR articles
  • Min. 80% attendance in class is required (formal records of attendance will be kept).
  • Active participation in class and in role plays
  • Reflection paper (3-5 pages) on own communication behaviour after the course and reading of literature, and definition of own development areas 

Grading:

Active Participation in Class Tasks and Discussion 50%

Reflection paper 50%

Readings

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Last edited: 2024-02-16



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